Nitro Software

VP, Experience Design · Remote · Jul 2020 — Present

Overview

Joined to combine siloed designers into a single Experience Design team and drive a more seamless end-to-end product experience. Worked with the CPO and CTO to define a four-year vision for the next generation of Nitro products.

Highlights

• Grew the team from 2 → 14 while maintaining high employee engagement in a remote-first environment.
• Co-owned top-level business objectives with CPO, CTO and CMO.
• NPS lifted from 55 (Jul 2020) to 59 (Jul 2022).
• 113% Net Revenue Retention in 2022.
• eSignature Request SEQ score of 6.18 / 7 (+14% above standard).
• Average SEO rank for top-10 key terms improved from 15.08 → 2.25.

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